Shipping

Free Shipping (automatically applied by default) is the main shipping option we offer to anywhere in the world and have no minimum order request. We also offer Expedited Shipping for urgent order requests.

Free Shipping (Cannot Specify Delivery Date)

Orders that are shipped with Free Shipping usually takes 7 to 10 business days to arrive at your door but may take longer depending on the delivery area. Parcels are trackable up to 24 hours after order ships. Orders going to post office boxes, rural routes and FPO/APOs will be shipped via International Postal Service or altered shipping service, which unfortunately is not trackable.

Notes:

1. Customers from Canada might handle an extra but small amount of shipping fee shown at checkout page due to the complex international delivery.

2. Customers from Russian and Latin American countries or regions may take 15 – 30 business days or more to receive the parcel.

Expedited Shipping(No PO Boxes, Cannot Specify Delivery Date)

For all of the products, we also offer expedited shipping. If you need this service, please contact us for details.

Shipping to P.O. Boxes

We do not suggest to ship to P.O. Boxes, because our teddy bear is generally big and your PO Boxes may not contain it. please be sure to provide the actual street address. Orders submitted with P.O. Box for shipping address will not be processed except we confirm that there is no problem to process it.

Multiple Shipping Addresses

A separate order must be placed for each shipping address.

Shipping to APO and FPO Boxes

Orders sent to military FPO (Fleet Post Office) and APO (Army Post Office) boxes must be shipped using our Free Shipping service. Unfortunately, due to the distant locations of many military postings, it can take several days to deliver to these addresses.

International Shipping Policy & Detail

We are happy to send bears to people you love, no matter where they live!

A valid telephone number is required for any order placed on our website. We reserve the right to request verification of billing address and phone number at any time, and do so for most orders with a different “ship to” and “bill to” address. International orders also require the recipient’s valid telephone number.

Note: Due to some country’s regulations, shipping may not be available due to size/weight restrictions.

International shipments may experience delays upon arrival due to customs inspections – regulations vary by country. —- does not have control over international packages once they have left our warehouse and we are not responsible for customs, duties or taxes associated with your international shipment.

Customs, Duties & Taxes

Customers are responsible for any applicable duties, taxes or fees imposed by their country or the carrier on their behalf to get the package through customs. International customers are responsible for all applicable duties and taxes. Please contact your local customs office for detailed information. Customs, import duties (if any) and local taxes are assessed when the package arrives in the specified country of delivery. These additional fees are the responsibility of the recipient.

Other Shipping Information

Commercial invoices are NOT sent with packages. A packing list with shipper’s address, phone number, order number & date, receiver’s address, method of shipping, general item info & declaration value, etc, will be included in the box.

Bear Packaging as they Travel

Bears are shipped in a vacuum-sealed bag inside and travel to you in a plain shipping bag without any pricing or our logo printed on the outside. Instructions on how to remove your bear safely from the vacuum-sealed bag are included with every shipment. Unwrap carefully and watch your bear grow to life-size!